Hi, I am Russian nationality studing in London. Last year March I sent my documents of to Home Office to extend my visa, 6 month later I still hadn't receive anything back.I called them to find out about my case and they told me that they have my papers 2 weeks ago. The period when they have send it happened to be Royal Mail strike.So I waited my papers another month but nothing came and Royal Mail couldn't even track it because it was First Class Recorded. I received a letter from Home Office saying that Royal Mail has lost my documents.
I would like to to know if I can claim any compensation from Home Office for losing my papers and my passport? Thank you.
Answer by Maggie
Your question is confused. If you sent your documents by recorded delivery, the item must have been signed for, in which case the Home Office did indeed lose them. If they have not been signed for, then Royal Mail have lost them and your redress is against them not the Home Office and you are entitled to a maximum of the value of 100 First Class stamps in compensation i.e. £39.
You can find out who signed for your item using the post Office track and trace system.
http://track.royalmail.com/portal/rm/track;jsessionid=BYQ24HIQO355EFB2IGIVFHQ;jsessionid=BYQ24HIQO355EFB2IGIVFHQ?catId=22700601&emt=emt&track=track&default=default&imageRootPath=&loc=en_GB&keyname=track_home&gear=track
Answer by Smart
I would like to to know if I can claim any compensation from Home Office for losing my papers and my passport? Thank you. Hahaha good luck in doing that.
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Answer by Penny
The home office didn't lose your papers the post office did, right? Try to get compensation from the post office, however, I don't think they will claim any responsibility for losing your property unless the items were mailed insured. So sorry to hear of your loss because it is a hassle trying to replace such documents.
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Orignal From: I would like to to know if I can claim any compensation from Home Office for losing my papers and my passport?
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