So this is my case.
I sold a blouse on ebay and described it as best as I could. Then the buyer files a dispute claiming the item wasnt as described since she found a TINY pen mark on it and the color was off. kinda like when dark blue appears as navy blue to one person and black to another. Or light blue and mint green.
ANYWAY, since I knew there was nothing wrong with the blouse, and the buyer was just unhappy it looked better on the mannequin then on her body, she wants her money back. However, part of the description policy was NO REFUNDS.
so therefore i escalated it to a claim, so i wont be the victim here, and explained the situation to PayPal.
If part of your listing policy was that there are no refunds, why file a dispute asking for a refund?
If you are unhappy with something u buy online, perhaps shop in stores where u can actually see it before paying. ESPECIALLY if you are aware that seller doesnt do refunds.
Who do you think is most likely to win the claim?
(please answer only if you've experienced similar situations before)
THANK YOU!
Answer by That Other Guy
That's a tough one, it comes down to if it was actually different than as described. Best way to do it is to wait it out, after 2 months or so the transaction dies.
I ordered a longboard to be built for me over the summer and it was going to take around 3 months to build, then he just completely broke off communication with me after I paid him, but because the transaction was more than 2 months old there is nothing I can do about it. He took my 90 bucks and writing to him over and over will not get it back.
Adding: Ive used ebay since it first started and never had a problem. I'm a firm believer that trust is something humans need for survival, and 99.999% of ebay is trustable.
Answer by candy
I have so many problems in the past with paypal. I found out as a seller you just cant please everybody.
A good refernce site dont laugh at the name is paypalsucks.com I got many sorces of info from the expierences other sellers have been thru. I would like to think paypal is fair but the horror stories just make me sleep bad. I know thats not much but maybe you can get some resources there. Good luck!
Answer by Hazen
From my experience, Paypal favors the buyer. FYI as a seller, if you don't use delivery confirmation, you are screwed if the buyer claims you never sent the item, even if they admit to you that they did. Then Paypal sucks their payment back out of your bank account. Just something to be aware of.
Did the buyer qualify for ebay's "Buyer Protetion" when they completed the transaction? Also from my experience, you will probably lose, because even if you don't accept refunds, your item still has to be described in 100% accuracy or it violates the buyer/seller contract. Sorry!
Answer by azrob68
Though I have never had an issue with PayPal before, I've heard tons of stories from people who have... and in most cases, PayPal sides with the buyer and not the seller. Clothing is a dicey thing to sell on eBay, because of size issues and yeah, sometimes the color looks different on screen then in person. And let's be honest, the item WAS not as described if you didn't note the pen mark. Sure, the buyer is being totally anal about it, but you have to take the good with the bad and chalk it up to doing business online.
My advice is to ask the seller to send back the item, and then refund their money (minus shipping). Why people don't do this is beyond me, even if they state "no refunds." You're going to get a neg, and for what? A buck or two in eBay fees? You'll be able to resell the thing... just this time, make sure you note the pen mark.
What do you think? Answer below!
Orignal From: In PayPal claims, do they usually favor the seller or the buyer?
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