The check in ticket counter denied a flight for a permanent US resident because (as it was later revealed) they initially claimed a VISA is necessary when in fact one is not required. We now can fly the next day but we've lost one day, hotels, etc. already. I don't want to accept the $ 125 travel voucher for a future flight since I do not want to give them business anymore. I need advice if it is worth the effort to get a lawyer and ask for more compensation for our losses. Please help!
Answer by jj2cats
It probably is not worth your time or effort to fight the Airline, however that said I would be very kind and loving but firm in demanding that I get at least the amount I have lost in hotels, ect. from them BEFORE I leave. Don't deal with the people at the counter ask for a Supervisor and explain the problem to him or her. BE SWEET, KIND and FIRM.
Answer by Katydid
I've been working in the travel industry for 11 years. Trust me...the airlines do not care about your inconvenience or if you will ever fly with them again. Their pockets are a lot deeper than yours and they will drain your bank account fighting you in court. I've had clients sue before and not one person has ever won...even when the air carrier was 100% at fault. They will always take the case to court to fight it out. Also, when you call the 800 # they hand the phone to the person sitting next to them and say it's a supervisor. We even had one trainer suggested this is how complaints should be handled. The key is finding the right person to complain to. Good luck.
Answer by Sawbuck
The effective way to complain is IN WRITING, BY SNAIL MAIL. Do some research, find out how to send mail to the airline's Customer Relations office.
In your letter, be simple, straightforward, and definitely not abusive. Don't overstate your case. Just tell what happened, giving dates, times, etc. Provide all supporting documentation you can get -- e-ticket receipts, boarding passes, hotel bills, anything relevant. Point out politely that the amount you were out of pocket due to the agent's mistake is many times the amount of compensation offered.
Send it in and see what happens. Sounds a little bit like wishful thinking, i admit, but this is what I do if I have a problem and I ALWAYS GET A PERSONAL RESPONSE, WITH COMPENSATION FOR MY PROBLEM.
I think it is because a verbal complaint, phone call, or e-mail can be easily forgotten but that pesky letter is still sitting there on someone's desk, and won't go away!
Good luck!
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Orignal From: Is it worth it to go for a suit against the airlines/airport for wrongful denial to depart for Mexico?
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